14 E. 14 Mile Rd, Ste 100 Clawson, MI 48017 Toll Free: 1-888-701-8181 Phone: 248-370-8160 Fax: 248-370-8165  
Ross, Stuart & Dawson, Inc.
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FAQ
When should I place an account for collection? The age of a delinquent account is one of the biggest factors in determining whether or not a debt gets paid. The older the debt, the harder it is to collect. A rule of thumb to remember is that after three months the probability is that you will only collect $.73 of each dollar delinquent…after six months, only about $.54 of every dollar...and after one year, the best expectation is that only about $.26 of every delinquent dollar will be collected. The best time to enlist the services of a collection agency is 60-90 days of the invoice due date. Incorporating this strategy will help ensure maximum recoveries with the least cost to your company. At what point should I consider pursuing a claim through litigation? One of the most important factors to consider prior to litigation is the ability to confirm the debtor’s bank account information (or other liquid assets). Vetting the debtor for suit-worthiness (age, balance, existing liens, judgments, UCC’s, etc.) is very important to our clients as it helps control wasted dollars spent on unnecessary lawsuits that have no chance of success. How often are funds collected from the debtor remitted to us? As soon as we have confirmed that the debtor’s payment has cleared our bank, the funds become eligible for remittance to our clients. Currently, we remit on the 15th and 30th of each month. Why use a collection agency? Debtors will often pay a collection agency even though they never cooperated with the original creditor, mainly because a collection agency will typically increase the psychological anxiety associated with a debt. In addition, the debtor will understand that time is running out on avoiding payment and that the creditor is serious about recovering what is owed to them. Furthermore, many debtors are wary of the impact that a collection account can have on their credit score. My company is very customer oriented. Can you collect without damaging goodwill or jeopardizing future relationships with our customers? Yes. At RSD we adopt a professional, business-like approach in all of our communications with debtors. In fact, over the years, many debtors have retained our services after fulfilling their obligation to one of our clients because they respected the way we approached them. That is the highest compliment we can receive and we get them on a regular basis. We realize that today's slow-paying customer can often be converted into tomorrow's good-paying customer with the right amount of collection follow-up and negotiation skill. How do I submit a claim for collections?   Clients can go to our main website at www.rsdcollects.com and upload their claim securely through our client web portal OR simply send an email to claims@rsdcollects.com with a claim placement form and a pdf containing your supporting documents (contracts, PO’s, credit application, statement, copies of invoices, etc). We will do the rest! 
14 E. 14 Mile Rd, Ste 100 Clawson, MI 48017 Toll Free: 1-888-701-8181 Phone: 248-370-8160 Fax: 248-370-8165   
Ross, Stuart & Dawson, Inc.